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How eq98 Handles Your Personal Information

When you open an account with eq98, we collect only what we need to run your wallet, process your payments through JazzCash, Easypaisa, or Raast, and keep your account secure.

Account data protectedJazzCash, Easypaisa, Raast payment data coveredYour right to access or deleteCookie use disclosedContact path for data requests
eq98 How eq98 Handles Your Personal Information
DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to access, correct, or remove data we hold about you, our support team is the right first stop. Send your request with your registered account details so we can verify your identity before making any changes. Response times depend on the nature of the request.

Email Support Send your data access or deletion request to our support email. Include your registered account identifier so we can locate and verify your records before acting.
Live Chat Open the chat widget inside your account dashboard and select the privacy or account query option. A support agent will confirm what information we hold and what steps apply.
Account Settings Path Some data corrections — like updating your contact number or linked wallet — can be made directly in your account settings under the Profile section without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across all account pages and payment flows, so data in transit — including your JazzCash or Easypaisa wallet details — is protected from interception. Access to your account records is restricted to staff who need it to resolve a specific query or process a transaction. We review data retention schedules periodically and remove records that no longer serve a necessary purpose under applicable law.

Encryption in Transit

SSL encryption covers every session on eq98 — from login through to payment confirmation. Your wallet credentials and account data are not transmitted in plain text at any point.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track aggregate usage patterns; they do not identify you personally.

Data Retention

Active account data is held for the life of your account. After closure, records are kept for the period required by law in eligible regions, then deleted or anonymised on a rolling schedule.

Third-Party Sharing

Payment data is passed only to the processor handling your specific transaction — JazzCash, Easypaisa, or Raast as selected. No marketing or data-broker sharing occurs.

Common Questions About Your Privacy at eq98

Below are the questions we hear most often about how we handle personal data. If your question is not covered here, our support team can give you a specific answer for your account situation.

We collect your name, contact details, and the payment method you link — such as your JazzCash or Easypaisa number. We also log your device type and IP address for security purposes.

Yes. Contact support via email or live chat with your registered account details. We will verify your identity and then provide a summary of the personal data we hold on your account.

Submit a deletion request through support after closing your account. Some records are retained for a legally required period under applicable law before being permanently removed or anonymised.

Only with the payment processor completing your specific transaction. We do not share wallet details with advertisers, analytics firms, or any third party outside that direct payment flow.

Session and functional cookies are required for the site to work. Analytics cookies can be declined through your browser settings. Turning off all cookies may affect how your account dashboard loads.

Reach us through the live chat in your account or via our support email. State clearly what you believe is incorrect and we will investigate and respond with the steps we are taking.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.