Reference

What You Agree To When You Use eq98

These terms set out the rules that apply to your eq98 account — how it is opened, how funds move through JazzCash, Easypaisa or Raast, and what we each commit to.

Account eligibility appliesJazzCash, Easypaisa, Raast coveredWallet and withdrawal rules includedGoverned by applicable local lawSubject to change with notice
eq98 What You Agree To When You Use eq98
YOUR ACCOUNT RIGHTS

How We Handle Your Account Under These Terms

These terms exist to protect both your account and the integrity of the platform. Here is what we commit to on each front that matters most to you.

Data Handling

We hold only the account data needed to verify your identity and process payments through JazzCash, Easypaisa or Raast. We do not sell your data to third parties.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Any change to your registered mobile number triggers a secondary identity check before it takes effect.

Data Retention

We keep transaction records and account logs for as long as required under applicable law. You can request a summary of what we hold by contacting support with your account details.

Requesting Changes

To update your registered details or request account closure, submit the request through live chat or email. We process these within a reasonable period and confirm the outcome in writing.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms raises a question about your account, your wallet, or how a rule applies to you specifically, contact us directly. We handle terms-related queries separately from general account support so your question reaches the right team.

Team online

Live Chat

Open the chat widget from your account dashboard to ask about a specific clause, a wallet verification hold, or a withdrawal query tied to these terms.

Email Support

Send your terms or account-rights question to our support address. Include your registered mobile number so we can locate your account and respond accurately.

Account Help Centre

The help centre has a dedicated terms section covering wallet rules, account eligibility and what happens when terms change — check there before raising a ticket.

Common Questions About These Terms

These are the questions we hear most often when account holders read through the terms for the first time.

These terms apply to anyone who opens or uses an eq98 account in a region where access is permitted under local law. If you are in a restricted region, the terms do not grant you access rights.

We can update the terms when services or legal requirements change, but we will notify you through your registered contact details before material changes take effect. Continued use after that notice period means acceptance.

If we suspend an account for a terms breach, your wallet balance is held pending review. Once the review concludes, we either reinstate the account or return eligible funds to your verified JazzCash, Easypaisa or Raast account.

Contact our support team via live chat or email with your registered mobile number. We will confirm your identity and provide a summary of the account data we hold, as required under applicable law.

Withdrawals pause when the name on your account does not match the registered owner of your payment wallet. Submit an identity verification through the help centre to clear the hold.

Yes. Any activity through your eq98 account — including sports markets such as cricket — falls under these terms. Market availability depends on your region and what local law permits at the time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.